Partners for Better Care Collaborates on Department of Health and Human Services’ “A Bill You Can Understand” Challenge


 WASHINGTON, D.C., September 7, 2016 Partners for Better Care, a partnership of patient and disease advocacy groups and industry leaders representing more than 100 million people living with chronic conditions and disabilities nationwide, today announced the coalition will support the Department of Health and Human Services’ (HHS) A Bill You Can Understand Design & Innovation Challenge. HHS’ Challenge, which is sponsored by AARP, administered by the design agency Mad*Pow, and powered by Health 2.0, puts forth a call-to-action for health organizations and innovators from related industries to re-design today’s medical bill and billing process with the patient experience in mind.

Partners for Better Care will work with Mad*Pow, HHS and other challenge collaborators to ensure the patient perspective is captured in the process of reviewing and selecting winning solutions. Partners for Better Care will work with Mad*Pow and HHS as it seeks to identify top frustrations felt by patients and their families when navigating medical bills and best address those issues. Partners for Better Care, with support from Clyde Group Communications and Public Affairs, as well HCM Strategists, will conduct focus group research to solicit direct feedback from a diverse group of patients on the Challenge entries, based on bill structure, legibility and ease of understanding as well as the full medical billing process.

“Countless American patients are facing significant financial challenges as a result of the inconsistent nature of today’s medical bills and confusing medical billing process,” said Mary Richards, Executive Director of Partners for Better Care. “I look forward to working with HHS to engage patients as partners in this challenge, and we remain committed to ensuring that the patient voice is the true catalyst in shaping the future of the billing process.”

Partners for Better Care also worked with its member organizations to contribute six members to the stakeholders and advocates serving on the advisory panel which is providing input to the Challenge’s federal judges who will determine the winning solutions. The Challenge will issue an award for the bill that is easiest to understand, as well as an award for the most transformational approach to improve the medical billing system. The winning designs will be announced at the Health 2.0 Annual Fall Conference later this month.

About Partners for Better Care

Partners for Better Care is a partnership of patient and disease advocacy groups and industry leaders representing more than 100 million people living with chronic conditions nationwide. Partners and its member organizations, including Aetna, AIDS United, American Liver Foundation, Amputee Coalition, Autism Speaks, the Christopher & Dana Reeve Foundation, The diaTribe Foundation, Hemophilia Federation of America, The MAGIC Foundation, National MS Society, National Organization for Rare Disorders, National Patient Advocate Foundation, Novo Nordisk, the Obesity Action Coalition and United Cerebral Palsy, are united behind the tenets of a bipartisan Patient Charter—a definitive policy roadmap that aims to make health care more accessible, transparent, affordable and culturally competent. To learn more about Partners, visit